FAQs

PRE ORDERS :

Any product purchased marked as a 'pre order' will be available for dispatch and distribution at a later date, this date will be written within the product description however will be subject to change. Your Paypal or credit/debit card will be charged at the point of purchase.

Pre-order registration

When placing a Pre-Order for the Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to customer.services@danandphilshop.com

Payment

    You will be charged at the time of placing the order. All Pre-orders are handled through the Paypal payment gateway. The easiest way to pay is with your Paypal account. Visa / Mastercards are also accepted payment methods . At present, these are the only card types accepted in the dan and phil shop checkout.

    It is possible to use American Express via Paypal. To do this, click the Paypal icon. Then click "Check out as a Guest". This will load the Paypal screen. From here, click "Pay with a debit or credit card" and you can select American Express.

     Your placing of a pre­ order constitutes your express agreement to the company charging of your provided payment method at such time.

    Shipping

    The Pre-sale product is expected to be ready to ship in October, 2015 subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and Company does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, IRL Digital Ltd is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by the Company.  Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.

    How much does shipping cost?

    Shipping is based on what is in your cart and where it’s going to.

    To check shipping costs for an order, simply place the items you want in your cart and head over to the checkout page.

    Does my delivery have a tracking number?

    Unfortunately as we use the lowest cost option to ship the goods you will not be provided with a tracking number. From listening to customers the priority is for the items to be well packaged but shipped at a low cost.This is why we don't currently use a fully tracked option although we're hoping to implement this as a shipping option in future. 

    What's the total cost in my home currency?

    All prices are stated in ÂŁ Sterling. To check out the approximate price in your home currency you can use this online currency converter:

    https://www.google.co.uk/finance/converter

    Please note, the amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company / Paypal when your account is debited. Please note that the rate used by your bank or credit card company may not be the exact rate as stated at the time of purchase.

    What credit / debit cards are accepted?

    The simplest way to pay is by using your Paypal account. Visa / Mastercards are also accepted payment methods . At present, these are the only card types accepted in the dan and phil shop checkout.

    It is possible to use American Express via Paypal. To do this, click the Paypal icon. Then click "Check out as a Guest". This will load the Paypal screen. From here, click "Pay with a debit or credit card" and you can select American Express.

    What is your returns policy?

    Full details can be found on our Returns Policy page.

    Do Dan and Phil work at the Abacus Offices and can I meet them?

    Dan and Phil are busy making videos at a secret location somewhere in London so please do not come to the Abacus offices expecting to meet them!

    Does the Dan and Phil shop accept international orders?

    Yes we do! During the checkout process be sure to specify your address, province and country. International shipping rates and time frames differ from those of domestic orders. Dan and Phil shop is not responsible for any taxes or tariffs you may incur by ordering.

    If you cannot select your country from the drop down menu during the checkout process, then we are unable to ship to your country. If you cannot select your country please do not select another country. Apologies for any inconvenience this may cause.

    Do I need to pay VAT on European orders?

    All orders for books placed within the EU are subject to 0% VAT. The VAT Number for the transaction is GB 597 8772 53 IRL Digital Ltd. Orders placed outside of the EU such as the USA and Australia are not subject to a VAT charge.

    Can I pay in $ / € ?

    You can pay in any currency including US Dollars and Euros, you don't need to convert to £ prior to purchasing. The price will be displayed and charged in in £ Sterling. 

    The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company / Paypal when your account is debited. Please note that the rate used by your bank or credit card company may not be the exact rate as stated at the time of purchase.

    If you would like to see the approximate cost in your home currency, please use this online currency converter:

    https://www.google.co.uk/finance/converter

    What Currency will I be charged in?

    The final price is fixed and will be charged in ÂŁ Sterling.

    The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company / Paypal when your account is debited. Please note that the rate used by your bank or credit card company may not be the exact rate as stated at the time of purchase.

    Do I have to pay customs and import charges?

    The Dan and Phil Shop team have been briefed to use the relevant customs paperwork that should limit any customs or import duties, if there are any at all. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

    Please be aware that your parcel can also be delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

    What payment methods are accepted in the Dan and Phil shop?

    The Dan and Phil shop currently uses PayPal to accept payments both via the normal Paypal page and with their credit card checkout system. PayPal is one of the safest and most recognised payment processors in the world and accepts most major credit and debit cards. You do not need to have an account to make purchases, but you will be redirected to PayPal's own secure payment pages at the checkout, so we never store or have access to your payment details. You can learn more about PayPal's security on their Secure Payment Services page.

    Is Dan and Phil Shop a "safe" online store?

    You're totally safe to shop here - all your details and payment information are protected to the highest industry standards.
    This website is handled by Shopify - they are PCI compliant - which means they are 100% safe.

    PayPal handle the payment and transaction process - all of your payment details are encrypted; they are one of the most secure payment platforms in the world.

    Why am I taken to a different website to checkout?

    When you click on the 'Checkout' button you go through to the PayPal payment page for this shop. PayPal handle all the payments and transactions. The payment will be made to IRL Digital Ltd.
    Once you’ve entered all your details on the PayPal pages you’ll be returned straight back to this store.

    Who is IRL Digital Ltd? 

    When you make a payment via Paypal, the payment screen will state IRL Digital Ltd. IRL Digital Ltd is the company managed by Phil's brother Martyn Lester. This is the officially approved VAT registered company handling the merchandise for Dan and Phil.

    How will my package be shipped to me?

    When the pre-order is ready for shipping, all UK orders are shipped using the Royal Mail 48 Hour service unless you select UK Express delivery which aims to deliver on a working day within 24 hours in the UK.

    For International orders a range of carriers are used in order to keep the shipping prices low. EU deliveries may take 4-5 days or longer depending on local Customs.

    Do Dan and Phil read the emails sent to Dan and Phil shop / IRL Digital Ltd / Exact Abacus?

    Unfortunately Dan and Phil are far too busy being Amazing and NotonFire to read and respond to any Dan and Phil shop emails. A member of the Dan and Phil Shop will read your email but unfortunately due to the high volumes we will only be able to respond to direct questions about items that have been purchased.

    I did not receive my order confirmation email, what should I do?

    Please check your Spam or Junk mail filters and make sure you add noreply@danandphilshop.com and customer.services@danandphilshop.com to your approved address book. These are the two email accounts we will be contacting you from. If you still do not have an email, please submit an email to customer.services@danandphilshop.com.

    I’ve tried everything but for some reason my order won’t go through?

    Make sure you have filled out all of the fields, including the country to which your order is shipping. If you still have problems, email customer.services@danandphilshop.com with a description of your problem and we’ll try to look into it for you as soon as possible.

    What if I entered the wrong address, or my package is undeliverable?

    If you give us the wrong address and/or your package is deemed undeliverable by the postal service it will be returned to our warehouse.

    When it arrives here you’ll be contacted by a Customer Service Agent and asked to give us a new address. We will not try to ship it to the same address, and you’ll need to pay for shipping again.

    If you would rather not pay shipping again we will happily refund the purchase price, minus the original shipping.